Privacy Policy
Introduction
​Nsparo Pool Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website www.nsparopoolsolutions.com.au, contact us, or use our services.
By using our website or engaging our services, you consent to the terms of this Privacy Policy.
What Personal Information We Collect
The types of personal information we may collect include:
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Your name
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Address (service location)
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Email address
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Phone number
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Payment details (if applicable)
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Any other information you voluntarily provide when contacting us or booking services
We may also collect non-personal information such as:
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IP address
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Browser type and version
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Pages viewed on our website
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Time and date of visits
This helps us understand how visitors use our website and improve our services.
How We Collect Your Information
We collect personal information in several ways, including:
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When you contact us by phone, email, or through our website
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When you request a quote or make a booking
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When you pay for our services
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Through cookies and analytics tools when you visit our website
Where reasonable and practical, we collect your personal information directly from you.
Why We Collect and Use Your Information
We collect, hold, and use your personal information to:
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Provide and manage our pool services
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Respond to enquiries, quotes, and service requests
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Send booking confirmations, reminders, and service updates
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Process payments and issue invoices
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Improve our website, services, and customer experience
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Send marketing communications (only if you’ve opted in)
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Comply with legal obligations
Disclosure of Your Information
We will not sell or rent your personal information.
We may share your information with:
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Service providers or contractors who assist us in operating our business (e.g., IT support, payment processors, marketing services)
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Legal authorities if required by law, or to protect our legal rights
Where information is shared with third parties, we ensure they handle it in accordance with the Privacy Act and this Privacy Policy.
Overseas Disclosure
We generally do not disclose personal information outside Australia. If we ever need to share your information overseas (for example, if using a cloud service provider), we will take reasonable steps to ensure your information is handled in accordance with Australian Privacy Principles.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
This includes using secure systems, passwords, and restricted access to sensitive data.
When your personal information is no longer required, we securely delete or destroy it.
Cookies and Website Analytics
Our website may use cookies to enhance your experience and analyse traffic.
Cookies do not personally identify you but help us understand how you use our website.
You can choose to disable cookies in your browser settings, but this may affect how our site functions.
We may also use Google Analytics or similar tools to collect anonymous website usage data.
Direct Marketing
We may send you marketing messages (such as promotions or updates) if you have consented to receive them.
You can opt out of marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us directly.
Access to and Correction of Your Personal Information
You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, outdated, or incomplete.
To make a request, please contact us using the details below. We may require identification before releasing information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Nsparo Pool Solutions